Privacy Policy
Simplo Software Systems – Last updated April 2026
Introduction
Simplo Software Systems (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our invoicing applications – Simplo NDIS and Simplo Tradie (collectively “Simplo”).
Information We Collect
We collect information you provide directly to us, including:
- Account information (email address, password)
- Business details (name, address, phone, ABN)
- Banking details (for display on invoices)
- Client information (names, addresses, contact details)
- Invoice data (services, dates, amounts)
- Subscription and payment information
Simplo NDIS users additionally provide:
- Participant NDIS numbers
- Session and scheduling records
- Service agreement details
- Compliance records including incident reports, case notes and qualifications
- Support item codes and NDIS pricing information
We collect this additional information solely to provide the NDIS compliance and invoicing features of the app. We do not use participant information for any other purpose.
How We Use Your Information
We use the information we collect to:
- Provide and maintain the Simplo service
- Generate and send invoices on your behalf
- Process your subscription and payments
- Send you important updates about your account
- Respond to your support requests
- Improve and develop new features
Data Storage and Security
Your data is stored securely using industry-standard encryption. We use Supabase for data storage and Stripe for payment processing. Both services maintain strong security practices and compliance standards.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Email Communications
When you send an invoice through Simplo, we use Resend to deliver the email on your behalf. The recipient receives the invoice from Simplo with your details included. You can opt to receive a copy of all sent emails via the “CC me on all emails” setting.
NDIS Participant Data
For Simplo NDIS users, participant information (including NDIS numbers and support records) is stored securely and accessible only to the support worker account holder. This data is never shared with third parties and is used solely to generate compliant invoices and maintain records as required by NDIS Practice Standards.
Your Rights
You have the right to:
- Access your personal data at any time through your account
- Update or correct your information in Settings
- Export your invoices and data
- Request deletion of your account and data
To request account deletion or a copy of your data, please contact us at support@simplo.com.au.
Cookies and Local Storage
Simplo uses browser local storage to remember your session and preferences. We do not use tracking cookies or third-party analytics that follow you across the web.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or by email. Your continued use of Simplo after changes are posted means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: